What personal information do we collect?
When ordering or registering on our site, you may be asked to enter your name, email address, postal address, phone number, or other details to help you with your experience.
Wigs Privacy Policy
We respect your privacy and safeguard your personal information with care.
When do we collect information?
We collect information when you register on our site, place an order, subscribe to a newsletter, fill out a form, use Live Chat, enter information on our site, or provide feedback on our products or services.
How do we use your information?
We may use the information we collect when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use other site features in the following ways:
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To process your order & transactions.
- To ask for ratings and reviews of services or products.
- To follow up after correspondence (live chat, email, or phone inquiries).
Processing an Order
When a website user places an order, the information entered—such as name, email address, billing address, delivery address, telephone number, company name, and VAT number—is stored within the order. The other information that may be stored includes:
- IP address, hostname, and country location
- Type of device used (e.g., mobile or desktop)
- Date and time of the order
- Payment method
- Amount paid
- Shipping method
- Loyalty points earned, if applicable
- Order activity (e.g., when the order was completed by staff)
- Status as a new customer, a returning customer, or a guest
- Products ordered
Why we keep these details
These details help us confirm your purchase, ship items correctly, detect and prevent fraud, provide support, and fulfill accounting or tax record requirements.
How do we protect your information?
Our website is checked regularly for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Access Control & Encryption
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Operational Safeguards
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
Payment Processing
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Note: This Privacy Policy explains our general practices. For questions about your data—or to request access, correction, or deletion—please contact our support team.
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