What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, postal address, phone number, or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site, provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To process your order & transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email, or phone inquiries)
Processing an Order
When a website user places an order, the information entered, such as name, email address, billing address, delivery address, telephone number, company name, and VAT number is stored within the order. The other information that is stored is as follows:
•IP address, hostname, and country location
•the type of device used, such as mobile or desktop
•the date and time of the order
•number of loyalty points earned, if applicable
•any activity on the order, such as the date and time the order was completed by staff
•whether a new customer, a returning one, or a guest
•the products ordered
How do we protect your information?
Our website is checked regularly for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.