Information We Collect

We collect only the information needed to provide a secure, smooth, and personalized shopping experience.

• Name, billing address, and shipping address.
• Email address and phone number for order updates.
• Order details, including selected wig style, color, length, cap size, and customization requests.
• Payment confirmation information processed securely through third-party payment providers.
• Website usage data such as browser type, device type, pages visited, and general shopping behavior.

How We Use Your Information

Your information helps us process orders, provide customer care, improve our store, and create a more refined shopping experience.

Payment Security

Payments are handled through trusted third-party payment processors. These providers may collect payment-related information according to their own privacy and security policies.

• We do not see or store your full card number.
• Payment information is processed through secure payment gateways.
• Fraud prevention tools may be used to protect both customers and our store.

Shipping & Delivery Information

To deliver your order, we may share necessary shipping information with carriers such as FedEx, UPS, DHL, USPS, or other logistics partners.

• Recipient name and delivery address.
• Phone number or email for delivery updates.
• Order value or customs information when required by law.

Email Communication

We may contact you by email regarding your order, shipment, return request, exchange request, or customer service inquiry.

• Order confirmation and payment confirmation.
• Shipping updates and tracking information.
• Return, exchange, or refund communication.
• Optional promotional updates if you choose to receive them.

You may unsubscribe from marketing emails at any time. Order-related emails may still be sent when necessary.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve browsing, remember preferences, support cart functions, and understand website performance.

• Essential cookies help the shopping cart and checkout work properly.
• Analytics cookies help us understand which pages customers find useful.
• Marketing cookies may help us show relevant offers or product recommendations.

How We Protect Your Information

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

• Secure checkout and trusted payment processing.
• Limited access to customer information within our team.
• Careful handling of order, shipping, and support details.
• Routine review of website security and store operations.

Information Sharing

We do not sell your personal information. We only share information when necessary to operate our business, fulfill your order, comply with legal requirements, or protect our store.

Information may be shared with:

• Payment processors.
• Shipping and logistics providers.
• Website hosting or technical service providers.
• Legal, tax, or fraud-prevention services when required.

Your Privacy Rights

Depending on your location, you may have the right to request access, correction, or deletion of your personal information.

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of certain information, where legally permitted.
• Opt out of marketing communication.

Frequently Asked Questions