FAQ
Luxury Wig FAQ
Everything you need to know about our luxury human hair wigs, toppers, lace tops, silk tops, customization, shipping, and care. Designed for women who value elegance, comfort, and natural beauty.
Do you use real human hair?
Yes. We use 100% premium Virgin Human Hair including European, Slavic, Brazilian, and select Mongolian textures.
Our hair is chosen for softness, natural movement, longevity, and a realistic luxury appearance.
What makes your wigs look natural?
Our wigs are handcrafted with ultra-small knots, soft Swiss lace, realistic density, and carefully blended colors.
Many styles feature lace fronts or silk tops designed to mimic a natural scalp and hairline.
What is the difference between Silk Top and Lace Top wigs?
Silk Top: provides the most realistic scalp appearance and is ideal for clients focused on part realism.
Lace Top: creates a softer, more natural-looking hairline with flexible styling options.
Many clients choose lace for hairline realism and silk for scalp realism.
Lace Top: creates a softer, more natural-looking hairline with flexible styling options.
Many clients choose lace for hairline realism and silk for scalp realism.
Are your wigs beginner friendly?
Yes. Most of our wigs are designed to be wearable right out of the box with minimal styling required.
Many customers are first-time wig wearers or women experiencing hair thinning or hair loss.
Do you offer Ready To Ship wigs?
Yes. Ready To Ship pieces usually dispatch within 1–3 business days.
These styles are already completed and available in the listed size, color, and length.
Can I customize my wig?
Yes. We offer customization options including cap size, length, density, highlights, face-framing, curl texture, lace type, and more.
Custom orders may require additional production time.
Do you bleach the knots?
Bleached knots create a softer and more invisible hairline appearance.
However, bleaching may slightly reduce long-term durability and increase shedding risk over time.
For maximum longevity, many clients choose unbleached knots and blend the lace using powder or concealer.
Professional knot bleaching is available upon request.
Are your wigs suitable for hair loss or medical hair thinning?
Yes. Many of our wigs and toppers are designed for women experiencing hair thinning, alopecia, or medical hair loss.
We focus on lightweight comfort, breathable construction, and realistic coverage.
Are your wigs Kosher certified?
Selected styles are produced under supervision to meet Kosher Sheitel standards.
Please contact us if you require additional information before ordering.
How long does shipping take?
Ready-to-ship orders typically arrive within 2–5 business days after dispatch via FedEx or DHL.
Custom orders require additional production time depending on complexity.
Can I return or exchange my wig?
Yes. We accept returns on eligible unworn items in original condition within the approved return window.
Customized, cut, colored, or altered pieces are final sale.
Please contact us before sending any return.
Still Need Help?
Our team is happy to help with color matching, cap sizing, styling advice, and product recommendations.
