FAQ
Frequently Asked Questions
Premium human hair wigs & toppers designed for everyday elegance.
What hair do you use?
We use 100% Virgin European & Brazilian human hair for natural movement, soft texture, and long‑lasting shine. Select styles are Kosher certified.
Silk top vs. Lace top — which is better for me?
Silk Top: ultra‑realistic scalp at the crown. Lace Top: soft natural hairline with flexible parting. Choose lace for hairline focus; silk for the most seamless part.
Are your wigs Kosher certified?
Yes. Items marked “Kosher Certified” are produced under supervision to meet Sheitel standards. Certificates available on request.
How do I choose length, density, and cap size?
Length is measured from crown to longest layer. Standard density is 130% for natural fullness. Send your head measurements for tailored sizing advice.
Can I heat‑style, color, or perm?
Yes—use heat protectant and moderate temperatures. For color/perm, work with a professional to preserve hair quality. Light knot bleaching available on request.
Will the hairline and part look natural?
Absolutely. Lace top = natural hairline; silk top = realistic scalp. A touch of concealer at the part can enhance blending for photos.
How do I wash and care for my wig?
Detangle with a wide‑tooth comb. Wash in cool water with sulfate‑free shampoo; condition mid‑lengths to ends. Air‑dry on a stand. Avoid alcohol‑based products and high heat.
Is it secure for daily wear?
Yes. Breathable caps with adjustable straps and clips feel light and secure. A wig grip adds extra comfort and stability.
When will my order ship?
Stock items ship in 1–3 business days after payment (Fri orders may ship in 3–5 business days). We use DHL/UPS/FedEx/TNT and will email you the tracking. No PO Boxes.
Do I pay duties or taxes for international orders?
Import duties/taxes (if applicable) are the customer’s responsibility per your country’s rules. Contact us in advance for special invoice requests.
What is your return & exchange policy?
Returns accepted within 7 days of delivery on unworn items in original condition with all tags/packaging. Custom‑colored/cut pieces are final sale. Email us for an RMA first.
Do you offer customization?
Yes—length, color blend, density and more. Share reference photos & measurements; we’ll craft a bespoke piece that keeps the luxury look.
Need personalized advice? Send us your photos (optional) for color‑match & length suggestions.