Return And Exchange
OLOKEYWIGS
Return & Exchange Policy
Luxury should feel effortless. We are committed to making your shopping experience smooth, transparent, and worry-free.
Our Quality Promise
Every OLOKEYWIGS piece is carefully crafted using premium human hair and inspected before shipment. If your order does not meet the quality standards we promise, our support team will gladly assist you with an eligible return or exchange request.
Return Eligibility
Return requests must be submitted within 14 days after delivery.
Products must remain in original, unused condition with lace uncut and without signs of washing, styling, glue, powder, makeup, perfume, odor, or alterations.
Please return all original packaging, tags, silk bags, gifts, and accessories included with your order.
Non-Returnable Items
- Custom-made wigs and personalized orders
- Bleached knots, customized hairlines, baby hair, or color modifications
- Items showing signs of wear, styling, washing, trimming, perfume, makeup, glue, powder, or odor
- Clearance, final-sale, discounted, or promotional products
- Orders returned outside the approved return period
How to Start a Return
Email us with your order number, reason for return, and photos of the item.
Our support team will review your request and provide return instructions if approved.
Please return the item using FedEx, UPS, or DHL with valid tracking information.
Refunds are processed after the returned item has been received and inspected by our team.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received has a confirmed quality issue caused by OLOKEYWIGS.
Please use a reliable courier such as FedEx, UPS, or DHL and keep the tracking number until your refund has been completed.
FedEx Return Label Assistance
For eligible international returns, OLOKEYWIGS may assist customers by creating a FedEx return label upon request.
The typical FedEx return label cost is approximately USD $50, depending on destination and package weight.
Return label fees must be prepaid before the label is issued, unless the return is caused by a confirmed quality issue from our side.
Please do not ship the item back without return authorization. Unauthorized returns may be delayed or refused.
Refund Processing & Payment Fees
Approved refunds are typically processed within 2–3 business days after the returned package has been received and inspected.
Please note that PayPal payment processing fees are charged directly by PayPal and are non-refundable.
For PayPal orders, a 4.5% PayPal processing fee will be deducted from the refund amount.
Any unpaid shipping charge, customs duty, import tax, return label fee, or additional service fee may also be deducted from the final refund when applicable.
Important Return Notes
- Please do not cut the lace, wash, style, or alter the item before deciding whether to keep it.
- Unauthorized returns may be delayed, refused, or returned to sender.
- Hair color may appear slightly different under indoor lighting, daylight, or different screen displays.
- We recommend inspecting the item carefully upon delivery before making any modifications.
Customer Care
Need Assistance?
Our support team is here to assist with returns, exchanges, sizing guidance, or product questions.
Instagram: @olokeywigs
