Shipping Handling
Shipping & Handling
Every OLOKEYWIGS piece is carefully inspected, securely packed, and shipped with trusted express couriers for a smooth and reliable delivery experience.
Express Delivery
DHL, UPS, FedEx, and TNT options available for international orders.
Careful Inspection
Each wig is checked before shipment to protect quality and presentation.
Free Shipping
Complimentary express shipping is available for orders over $399.
Shipping Options & Estimated Transit Times
Transit time refers to the delivery period after your package has been shipped. Actual delivery time may vary depending on customs clearance, local courier workload, weather, or peak-season delays.
| Courier | Estimated Transit Time | Best For |
|---|---|---|
| DHL | 2–4 business days | Fast international delivery |
| FedEx | 2–4 business days | Reliable tracking and delivery updates |
| UPS | 2–4 business days | Secure express shipment |
| TNT | 3–5 business days | Selected regional routes |
Processing & Handling Time
Ready To Ship Wigs are usually prepared and shipped within 2–3 business days after payment is received and order details are confirmed.
Orders placed on Fridays, weekends, or public holidays may require additional preparation time because our studio and factory teams do not operate on weekends.
Once your order has shipped, a tracking number will be sent to your email.
Address Requirements
- A complete physical address is required for express courier delivery.
- We are unable to ship to PO Boxes, APO/FPO addresses, or incomplete addresses.
- Please make sure your phone number and email are correct for courier contact and customs clearance.
- For payment safety, we may ship only to the confirmed checkout or PayPal address.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These fees are determined by your country’s customs authority and are not controlled by OLOKEYWIGS.
- Customers are responsible for any customs duties, taxes, or import-related fees.
- Courier delays caused by customs clearance are outside our direct control.
- If customs or the courier contacts you, please respond promptly to avoid delivery delays or return-to-sender issues.
Order Tracking
After your package is shipped, you will receive a tracking number by email. Tracking updates may take several hours to appear after the courier first scans the package.
If tracking has not updated for more than 3 business days, please contact us and we will help check with the courier.
Delivery Issues
- If the courier marks the package as delivered but you cannot find it, please check with your household, front desk, building office, or local courier branch first.
- If a package is returned due to an incorrect address, failed delivery attempts, unpaid customs fees, or refusal of delivery, additional shipping costs may apply.
- We are not responsible for courier fees caused by address changes, missed delivery appointments, or customer-requested delivery modifications.
FAQ
When will my order ship?
In-stock wigs usually ship within 1–3 business days after payment and order details are confirmed. Custom or made-to-order pieces require additional production time.
Does shipping time include processing time?
No. Shipping time refers only to the courier transit time after your package has been dispatched. Processing, inspection, and production time are separate.
Can you ship to a PO Box?
No. Express couriers require a complete physical address for secure delivery and tracking.
Who pays customs duties or import taxes?
Customers are responsible for customs duties, import taxes, VAT, or local charges required by their country.
What should I do if my tracking is not updating?
Tracking can take several hours to update after the first courier scan. If there is no movement for more than 3 business days, please contact us and we will help follow up.
Need Help With Your Delivery?
Our team is here to help with tracking, delivery questions, and shipping updates.
Contact Support